Installation and Field Repair : - Selection, appointment and continuous management of ISPs - KPI / SLA management (of various delivery units / partners) - ISP payout finalization (rewards/penalty included) - Quality of people, tools and training Policy &amp; Process Compliance : - Ensure that the organisation's processes and policies are adhered to. - Provide regular input to keeping our processes in alignment with our service philosophy - Easy &amp; Simple. - Provide input to planning, training and quality as applicable - Ensure that SOP is followed for install time and quality Customer Satisfaction : - Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level - Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures People Management and Development : - Provide input in Selecting, Developing and Retaining of quality manpower at ASI and COC in the region (including direct and indirect manpower and vendors) - Provide timely and necessary input to people on performance - Ensure that the service philosophy is understood and communicated to all levels and individuals - Maintain transparency in dealing with people, Vendors and performance management Productivity and Cost Effectiveness : - Improve productivity continuously (without compromising quality) Full time BE/B Tech qualification is a must for this role.

Pune

Raipur

Tatasky - Senior Manager - Field Service Delivery 

Tatasky - Senior Manager - Field Service Delivery  ,Job Description for Tatasky - Senior Manager - Field Service Delivery  in Tata Sky Ltd in  Pune Raipur for (9-10) years of experience. Apply Now!

Job Description for Tatasky - Senior Manager - Field Service Delivery  in Tata Sky Ltd in  Pune Raipur for (9-10) years of experience. Apply Now!