Tata Motors - Area Parts Manager - Service Network

Responsibilities:

- Implementation of various process related to CV Spares at dealerships / Distributors etc.

- Achievement of financial goals, as set by the management

- Facilitate demand generating activities like giving schemes, Customer meets etc.

- Stock Planning of Spare Parts - Monitor and maintain concurrence between sales, spare parts inventory and order generation for channel partners (dealers/ distributors/ TASS)

- Monitoring timely availability of finances and monitor and limit channel finance over dues.

- Timely Complaint handling (resolving payment issues, claim settlements etc.) for channel partners and customers.

- Market intelligence: Collection and analysis of Competitor data.

- Explore new avenues to boost growth of sales of Spares

- Training/ educating End customers - Mechanics, Fleet Operator associations and channel partners about genuine spare Parts

- Supply management and follow up with PHQ

- Ensuring Channel Partners use TGP in their workshops

- Regular audit of stocks and warranty claims w.r.t. TGP

- Communication with dealer principals and other concerned on a regular basis w.r.t. implementation of processes and improvement plan.

Knowledge Requirement:

- In depth Knowledge of automobile parts / accessories

- Basics of Warehousing/ Inventory Management & Finance

- Excellent communication skills (both written and spoken)

- System knowledge to manage ordering forecasting of parts.