Tata CLiQ - Category Manager - Apparels

Category Manager - Apparels (Luxury)

Responsibilities :

- Category Managers at TATA CLiQ Luxury own the growth, P&L and customer experience of the category they have been assigned to.

Key roles and responsibilities include :

- Building & Executing the Category Strategy: Develop 1-Year/3-Year growth, efficiency, profitability & customer experience strategy along with weekly/monthly execution plans. This would necessitate working closely with internal cross-functional stakeholders across Marketing, Site merchandising, Operations, Analytics and Product teams as well as building & maintaining excellent relationships with the relevant brands/sellers.

- Building selection: Determine ever-evolving customer needs, monitor local and global trends & grow selection to cater to those via onboarding necessary brands & sellers.

- Demand generation: Work with marketing teams (TATA CLiQ Luxury and brand) to come up with innovative promotions as well as to get support for marketing campaigns.

- Listening to the voice of customer: Gather actionable insights from various sources where customers share feedback (quantitative and qualitative), e.g.: NPS surveys, customer service calls, return reasons with the eventual objective of delighting customers during each step of the order journey.

Skillsets :

- Strong bias for action alongside strong interpersonal, communication, and collaboration skills

- Ownership to drive necessary initiatives end-to-end and ability to manage multiple, competing priorities simultaneously

- Advanced proficiency with MS PowerPoint, MS Excel (SQL preferred)

- Strong analytical skills with proven ability to interpret data and link category management data to retailer/business scenarios

- Excellent written and verbal communication skills

Qualifications :

- MBA from a reputed institute

- 3-6 years of relevant category management experience

- Experience in the apparel category is preferred