Tata BSS - Sr Manager - Operations

Title - Senior Manager - Operations

Location - Pune

Job Summary:

- Responsible for the management and efficiency of the operations function of a location; Responsible for profitability, customer service, team development, service delivery and over all team productivity

Responsibilities:

- Ensure the efficient running of the Operations

- Manage and control actual expenses vis-à-vis budgets

- Active involvement during existing and potential client visits

- Ensuring service targets are met consistently through the predefined productivity norms within the defined costs, time and quality parameters.

- Coach team members regarding their performance and suggest and implement corrective actions as required.

- Provide adequate and regular assistance to all support functions enabling smooth process flow

- Provide timely inputs to the various departments enabling the maximization of operational efficiency

- Analyse MIS reports; identify trends and take appropriate action on the same

- Identify and develop high potential employees into future leaders

Person Specifications:

Education - Minimum Graduation

Professional Experience

-10+ Years of Experience in Managing Service Delivery in a Customer contact center, experience in Automotive Business/Process will be a Plus

- Sound Business knowledge in contact center sphere.

Contact Details
Gorthi
gorthi.nageshwar@tata-bss.com