TATA 1mg - Manager - Logistics Operations

Designation: Manager

Role: Operation Management

Department: Last Mile Delivery Operations

Location: Mumbai

About Tata 1mg

Tata 1mg is a trusted health partner for end consumers and large institutions. Our Mission is to make healthcare understandable, accessible, and affordable for all Indians. Over the past three years, we've worked to build a healthcare platform that guides customers to the right and affordable care. Today, Tata 1mg is present in 1000+ cities- And we're just getting started. Leading the chart as one of the top consumer health platforms through e Pharmacy, e Diagnostics, e-consult, and offline stores, Tata 1mg has delivered over 15M e Pharmacy orders, 2M e Diagnostics orders & 1M+ organic users/day in 2022 and we are just getting started. Our strongest asset is our 6400+ people enabling us to deliver on our mission consistently.

Know more about us: https://www.1mg.com/aboutUs

Brief about the Team

The business Head will lead the activities for Inbound, Outbound, and Shipping Departments to meet/exceed customer service level requirements. BH is responsible for the accurate and timely processing of merchandise throughout the facility and documentation of product flow for all serviced divisions. This role ensures continuous improvement through proactive leadership and the development of direct reports and is responsible for running a cost-effective operation and staying within budgetary guidelines.

What will you do

- Ensure End to End smooth running of logistics operations for the Zone/area

- Adhere and enforce all operational procedures and policies, also ensure timely audit is conducted

- Responsible for all the SLAs & TATs are maintained

- Responsible for reduction in cost and increase in productivity for the region

- Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events

- Handles the continuous improvement projects.w.r.t., cost service and employee productivity

- Maintenance of all the operational budgets

- Supervises activities pertaining to vendors for the upcoming new projects during new pin code expansion

- Ensure customer satisfaction and reduce a lint escalation by monitoring that the queries, issues, and grievances are taken care of within time.

- Handling new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages

- Impart behavioral & soft skill training to the team as and when required

- Monitoring security parameters across the region and ensures no unlawful activity occurs

What we are looking for

- 5-10 years of Relevant experience in the Logistics/Manufacturing Industry Preferred

- Experience in Operational Excellence/Lean will be an Added Advantage

- Bachelor's degree Logistics, operations management, or a related field. A master's degree is a plus

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being an integral part of the Tata 1mg Supply Chain Logistics team will provide an excellent opportunity to grow your career through our people-centric approach in an ethical environment.

Disclaimer:

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.