Manager - Training
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
- PFB the job role of a training manager:
- Effectively leading the team of trainers
- Constant reviews with Operation and Quality team to gauge area of opportunities.
- Handling different LOBs
- Training Content creation and revision.
- Strive to continuously improve customer experience.
- Responsible for performance management of the team.
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