TaskUs - Manager - Training

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.

PFB the job role of a training manager:

Effectively leading the team of trainers

Constant reviews with Operation and Quality team to gauge area of opportunities.

Handling different LOBs

Training Content creation and revision.

Strive to continuously improve customer experience.

Responsible for performance management of the team.