TaskUs - Community Manager

Community Manager

Job Description :

LEADERSHIP :

- The TLC Manager must have the capability to inspire the people reporting directly to him/her. Must be able to manage a large team and ensure that all direct reports are efficiently doing their individual roles per site.

- Must be capable of coaching to properly guide and set expectations towards tasks and goals. Must be able to communicate job expectations, standards and accountability on each site. Overall lead of the TLC department overseeing all sites under it.

- Ensure that all direct reports will live the core values at all times.

- Maintain continuity of all LOBs to ensure quality and efficiency. Monitor results and standards.

EXECUTIVE MANAGEMENT :

- Ensures that any travel, logistics and community related matters are addressed and communicated well to leaders.

- Overall responsible for all sites under the TLC department. Guide and manage each site supervisor and ensure their deliverables are met.

- Anticipate changes on growth and expansion that is related to Travel, Logistics and Community.

ADMIN and FINANCIAL :

- Controls overall budget and financial records of the department and ensure that the team follows the Do More with Less Core Value in all expense requests.

- Handle each site supervisors and their deliverables. Ensure documentation of their tasks to check progress and plan improvement for each.

- Enforce policy and procedures of all concerned departments.

- Improve programs and service quality by devising new applications, updating procedures, policies and evaluating results.

REQUIREMENTS / QUALIFICATIONS :

- Capable of executing projects for special assignments.

- Great partnership and leadership with vendors and requestors both internal and external to ensure operations of all affected departments are smooth and compliant.

- High level of Emotional Intelligence and can keep up with changes and new directions. Quick on their feet and good decision maker.

- Operates with excellent customer service to requestors while Doing More with Less.

EDUCATION and/or EXPERIENCE :

- Minimum 3 years Leadership Experience

- Must have experience on the LOBs under the department

- Extraordinary Problem Solving Skills, High level of emotional intelligence is a must.

- Must have a high level of perseverance and passion.

- Knowledgeable with Travel, Logistics, Aesthetics and customer service.

- Graduate of a 4-year course preferably related to any of the LOB.

- BPO, Corporate set up experience is a plus factor. Hospitality background is a plus.

- Has the ability to effectively present information and respond to questions from groups of executives, managers, clients, customers, and teammates.

- Excellent in GSuite applications and must be knowledgeable in presentations and reports.