Objective:  To manage complete IT Infrastructure environment and ensure seamless operations by managing team, designing and monitoring information systems for an IT organization.   Key Areas of Responsibility:  Operational:  - Responsible for managing 24x7 Service Desk day-to-day operations. Coordinate processes, issue management and end user escalations  - Manage and monitor all key performance indicators and service level agreements to ensure the Service Desk meets all SLAs as per the scope of services   - Develop, support, enhance, execute and enforce key ITIL based service model processes, especially Incident Management and Service Request Management  - Manage servers, Firewalls, Storage & networking  - Safeguard assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.  - Performing routine audits of systems and software.  Desktop/Helpdesk management:  - Handle large data centers  - Managed UPS and related services.  Capacity Planning: Responsible for driving the capacity planning process related to the application and regular feedback to the Capacity planning / Data Center team well in advance and follow it up from order to delivery to deployment  Security: Implementation of all security policies and guidelines that have been defined by Tally for the Service desk and IT team  Infrastructure Operations:  - Network & Security support for LAN,WAN & MAN Link  - Network security compliance (ISEC & Patching)  - Firewall and password policy management   - Server Systems Operations support for Wintel, UNIX & Linux Backup & storage management   - WSUS patch management; Security compliance ISEC & Patch management; Antivirus reporting & management  People:  - Development of the team members, timely reward and recognition, improving employee morale and productivity along with team building.  Educational Qualification:  Engineering Graduate  Knowledge:  Good knowledge of Quality Management  Good Knowledge of Network Security  Promoting Process Improvement  Network Maintenance  Operating Systems  Mandatory Experience Required:  - Should have played similar role in managing fairly large IT setup.  - Should have solid exposure in areas of systems, Servers, network, Voice, security, storage management.   - Should have experience in designing and implementing IT infrastructure.   - Exposed to best of process, standards and practices of IT setup  - Should have hands on experience in managing servers, Firewalls, Storage & networking.  - Should have experience in handling large data centers-   - Strong interpersonal and communication skills  - Proven ability to assess problems and research solutions  - Prevent future problems by automating processes  - Awareness of system vulnerability

Bangalore

Tally Solutions - Sr Manager - Information Technology 

Tally Solutions - Sr Manager - Information Technology  ,Job Description for Tally Solutions - Sr Manager - Information Technology  in Tally Solutions Pvt Ltd in  Bangalore for (10-18) years of experience. Apply Now!

Job Description for Tally Solutions - Sr Manager - Information Technology  in Tally Solutions Pvt Ltd in  Bangalore for (10-18) years of experience. Apply Now!