System Manager - Online Broking/NBFC

Systems Manager For a Online Broking/NBFC Firms

Direct Responsibilities :

- Provides technical support and guidance to team.

- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and

- Acts as escalation point for incidents not being resolved in a timely manner.

- Works with his reporting Manager of IT to establish standards and best practices for managing

- Internal Infrastructure, including network, access rights, servers, internal applications,

- Documentation.

- Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and

- Comprehensive service transition process.

- Responsible for day-to-day system administration, including management of internal network, Microsoft Active Directory (AD) and system backups.

- Responsible for management of the rollout and support of printers, applications etc.

- Installs, configures and supports new and existing servers and network infrastructure

- Maintains and constantly improves server and network performance, reliability and security

- Performs any other duties as may be required from time to time.

- Excellent in computer system validation documents, Preparing SOP & Policies.

- Install, configure, and troubleshoot standard hardware and firmware

- Provide remote assistance and support to IT staff in the different regions and end-users, when necessary

- Provide support for server backup & monitoring

- Provide support for File/Print/Anti-virus servers

- Provide in-depth analysis and problem resolution for complex operating environments involving Microsoft, IBM, and EMC

- Determine the impact of requirements on the existing architecture, systems, and work processes and work with affected areas to ensure the proper review/communication of requirements and integration

- Determine infrastructure system specifications for hardware/software compatibility in close collaboration with other ITS teams and the Office of Information Security

- Carry out patch management and security administration for Windows servers / Linux Servers

- Participate in the evaluation of server hardware and peripherals, as well as OS and patches for different applications

- Has hands on certificate management.

- Good Knowledge on Linux

- Knowledge on include installing, upgrading, and patching operating systems;

- Knowledge on installing and configuring virtual servers;

- Application deployments to Middleware Infrastructure performing aspects of system security, including OS hardening and patch installation;

- Applicant must be able to work independently or in a group environment and writing documentation.

- Excellent communication skills and proven team work / building are required for this position.

- The candidate must be able to integrate with a team of highly skilled Systems Administrators and other Information Technology staff

Contributing Responsibilities :

Technical & Behavioral Competencies :

- The role will have responsibility of SME for any infrastructure related issues

- Microsoft Certification required

- Experience on Hardware/Network & Infrastructure

- Good understanding of desktop hardware/ operating systems

- Overview of networks, firewalls and load balancers, clusters, etc.

- Ability to prioritize and allocate resource/effort appropriately

- Experience of working with 3rd party service providers Proactive team player

- Strong interpersonal skills, able to communicate across with users

- Excellent oral, written and presentation communication skills

- Ability to manage through organizational change

Specific Qualifications (if required) :

- Minimum MCSE Certified and understanding of ITIL Process

- RHCE Certified

- Azure / AWS