System Analyst Support

Over all Responsibility :

- Is responsible for implementing new technology within this systems' area.

- Ensure that the changing needs of Business are addressed continuously.

- Ensure that any development or enhancements are based on best practices in the Industry.

- Must co-ordinate with Head of sections in resolving issues and disputes.

- Must make sure that regular updates on progress are conveyed to Head of section.

- Ensure that high quality deliverables and work products are provided and meet commitments for the schedule on satisfying the Bank's user needs.

- Must build a strong sense of commitment among all his/her team members to meet the user satisfaction levels.

- Ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise.

- Must assist the support team in making proper decisions and using right methodology during any development/change/enhancement.

- Attending Service calls related to systems under responsibilities and Ensuring their availability.

- Implementing CRs related to area's Systems

- Coordinating with different vendors to fix problems or implement changes when necessary.

Personnel Specifications :

- Good IT academic background with domain knowledge of ITSM systems, Data Analytics techniques and technologies.

- Very good High-level knowledge of SDLC, Waterfall and Agile.

- Good experience in system design using Structured and Object Oriented methodology.

- High level of programming knowledge in various languages.

- Good level of database design and development, and PL SQL

- Good level of knowledge of ITSM concepts and Management, and tools like IFS Assyst.

- Good level of knowledge and experience on project management

- Good level of knowledge of system architecture design and implementation.

- High level knowledge of current technology in the industry.

- Good conceptual and technical knowledge, and experience in Data Analytics, Data warehouse, Analytic technologies and tools.

- Good people management capability.

- Good planning, implementation and administration of application systems through the use of proper controls, procedures, measurement and strategies.

- Good management capabilities with abilities to lead a team of professionals.

- Good communication, presentation skills with good command of written English.

- Good Interpersonal relations with pleasing personality.

- Very good knowledge on Microsoft office and specifically the Excel