SyooK - Product Manager - B2B SaaS

Job Description - Product Manager

Who are we?

Syook is a Series A funded, established Industrial IoT startup. We're headquartered in Bengaluru and expanding internationally. We work in the B2B space with some of the largest enterprises in the world to enable them to optimize their operations. Customers include large enterprises like Unilever, UPL, FIAT, Reckitt-Benckiser, Indian Railways and the Tata Group. We are currently on the path of high growth and productivity, and great culture building (because we know the two go hand in hand). We are looking for folks who will ask questions like why/why not, what can I do to make this better, how can I help the company and most importantly, what can the company do to help you!

Our flagship product, Syook InSite, is a proprietary, cloud agnostic, no code platform, that allows businesses to visualize their operations, helping clients experience operational excellence from day one. InSite is an Industrial Internet-of-Things (IIoT) solution that uses various technologies like BLE beacons, LoRa, GPS, etc. to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than comparable technologies. The result: Quick RoI and Improved Operational Performance. It's Industry 4.0, ready for deployment!

Role overview:

First and foremost, we're looking for people who are excited about what we're doing - you don't need to know a lot about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use your creativity to help us solve problems and delight our customers.

As a Product Manager, you will take responsibility for defining and prioritizing key subsets of our cloud based IIoT Platform's core functionality across both user-facing software features, new hardware capabilities that the platform will support as well as work with the digital marketing team in building traction. You'll ensure that we are building the right features for our entire range of customers and communicating the value effectively via digital marketing mediums.

We're looking for someone who has always loved to be on the creative side of things and enjoys creating products that are inviting, intuitive and impactful. You will continually develop and refine the roadmap for our Enterprise IoT Platform, ensuring a high degree of scalability, while focusing on building user interfaces and APIs to drive integration with our platform.

A day in your role will involve any of the following (or a combination):

Engage with customers, prospects, and internal stakeholders to understand core business problems and develop customer personas and use case requirements.

- Capture, document, and distill feedback from customers and prospects to continually steer product development.

- Continually develop and refine the roadmap for our Enterprise IoT platform

- Work closely with designers and engineering teams spanning hardware, firmware and data science to execute on our product vision and deliver a first-class user experience, while also pushing the envelope on new technology opportunities in the product space.

- Collaborate closely with sales and customer success to build and maintain close customer relationships and ensure success.

- Partner with product marketing to develop launch plans and product positioning and messaging.

- Manage the projects with the engineering team and ensure things are delivered on time

- This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

- This is a full time position based out of Bengaluru with the option of working remotely few days of the week. During the interview, you'll be able to share what you're most interested in.

Why you might be excited about us?

- We're working to solve a massive global problem and help organizations be more competitive. We love solving problems using technology and are bridging a massive gap in the operations excellence domain.

- We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product.

- Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too.

- You'll be able to work independently and set your own schedule. We don't micromanage and will help you do great work. We trust our people and believe that each person here puts their best foot forward.

- We'll mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.

- We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

Why you might not be excited about us?

- We're small (~30 people in the company now), so if you like more established companies, it's not (yet) the right time. You'll help build our company's culture.

- Since we're an early stage startup, projects and priorities may shift.

- Our customers love us, and there's a lot we can improve. It's a great place to be, but means there's some jank. (Nothing too scary! )

- We can't (yet) provide constant close mentorship for junior folks. As we grow, we'll get a lot better at this.

- Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

About you:

- None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.

- Love thinking broadly about problems and thinking creatively about how to solve them efficiently.

- Happy to try things out to validate new features, and move on if they no longer solve a problem.

- Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!

- Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.

- Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.

- You are driven and care about doing a good job and improving your craft and can interact and collaborate seamlessly with your team members.

- You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these

- Most importantly, you're the kind of person who is friendly, approachable, ready to help others and personally driven to put your best foot forward.

What would make you a strong fit?

- Three years of proven success in defining and delivering market-leading, secure, scalable B2B SaaS products and services to enterprise and/or government customers, internationally. Experience with Industrial IoT is a plus. We're ideally looking for someone who wants to work with us for a long term so that you get to grow and contribute meaningfully.

- Engineering or other technical educational background that makes you able to understand and have discussions with engineers on complex technical architectures, challenges and tradeoffs.

- Familiar with marketing tools (e.g., SendinBlue, Wix)

- Fluent with business systems and tools (e.g., JIRA, Freshdesk, Slack, Excel / Sheets, Powerpoint / Slides , Mixpanel)

- Familiar with wireframing and UI designing tools (e.g., Balsamiq, figma, whimsical)

- Experience with data analytics tools (e.g., Tableau, Power BI)

Our current product development practices

Since we're an early-stage startup, we constantly have to ask "what gets the most value, cheaply, to validate our assumptions?" We build some things to last a long time, and others as prototypes.

We try to spec out a feature in detail before we start development. This would generally include some UI mockups and wireframes, backend services and API details, acceptance criteria etc. We've documented the platform functionalities so that you should be able to get started easily - and if you need help, we'll absolutely improve our docs - and contribute from your first day.

Our customers are a constant source of new ideas and enhancements that we can make to our products. Some of them do ask for last mile customizations and we try to prioritize these requests as per business needs.

Our sprints are for 2 weeks and we try to push releases to production as per this schedule. We use JIRA to manage all our engineering projects. We also use Trello for project management for some of the other projects.

You'll help push us to be our best, and we're excited for recommendations and insights you have as you join. You'll be an owner and contribute towards how we work.

Joining our team

Interview process

We want you at your best, and won't be giving you lengthy problems to solve for. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.

1. Meet us and learn about Syook

You'll first talk to someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.

If we're both excited to continue, we'll send along a bunch of information about the company that you can go through on our own time. You'll then have the opportunity to chat with other people in our company to learn more about them and the company.

2. Product Challenge

We want to know about your technical skills and how you think as a Product Manager. You will be given a short assignment which has to be submitted. If we like your craft we will invite you to have a more detailed discussion with our leadership team.

3. Discussion Rounds

We'd like to ensure that you and us are on the same page when we talk about product management and what it would take for you to succeed in this role at Syook. Be prepared for multiple rounds of discussions with the leadership team - Aman (CTO), Arjun (CEO) and Saurabh (CBO) on various aspects of the job including but not limited to industry and market research, IoT technologies, competitor analysis, product roadmapping, user personas, UI/UX and design, prioritization and strategising, sprint planning and management, etc.

Please feel free to ask questions about the role, company, culture, or anything else that would help you decide if you would be interested in working with us.

4. People & Culture fit round

If you reach this stage, it automatically means that we're convinced of your technical skills. However, that's never enough for us. We want to ensure that you will feel comfortable working with us and that we can give you an environment where you can be your productive best. We will use this discussion to understand what you bring to the table apart from your technical skills in terms of initiatives, personality, and a certain entrepreneurial mindset.

5. Reference conversations

We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear good things, if not great things about you!

Getting Started

If you're excited to learn more, you can directly mail us (careers@syook.com). If we think you might be a fit, we'll respond really fast. Please let us know if you have timing constraints. Regardless, we'll try our best to respect your time along the process.

You can learn more about what we're up to:

Our company's website (https://syook.com) to learn more about the space we're working in, where we write about how IoT is a gamechanger to build smart factories and workspaces.

Check out our social media handles like Facebook, LinkedIn, Twitter and Instagram (https://www.facebook.com/syookapp/, https://www.linkedin.com/company/syook/, https://twitter.com/syookapp?lang=en, https://www.instagram.com/syookinsite/)

If you think you're a good fit here, then we should get talking!! If not, all the best with your job search.