Synchrony - Manager - Customer Engagement & Journey Analytics

Title: Manager, Customer Engagement and Journey Analytics

Synchrony International Services Pvt. Ltd. is recognized among India's Best Companies to Work . Every year, Great Place to Work identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigorous workplace culture assessment process. With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers, including Main street mainstays, local merchants, manufacturers, buying groups, industry associations, and healthcare service providers.

https://www.greatplacetowork.in/

Role Summary/Purpose:

- Manager, Customer Engagement and Journey Analytics(Individual Contributor) is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives.

- The role will include clear understanding of business requirement , ask right questions , build & review prototype , work with data to generate actionable insights to address project delivery enabling Synchronys growth and profitability. The model candidate must be skilled in data & analytics , has Go Getter Attitude , Goal Oriented and should be able to deliver independently. This position is remote, where you have the option to work from home

Essential Functions / Responsibilities:

- Deliver independently on a variety of problems by leveraging experience in Data and Analytical Tools

- Partner on strategic ideas and POCs targeting revenue growth & larger business adoption

- Adherence to timely delivery, accuracy and documentation in line with Audit Procedures

- Mentor/ Guide team members on tools and processes

Required Qualifications :

- BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 2-5 years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 4 -7 years of Analytics experience.

- Minimum 2-5 years of hands on Experience in SQL / SAS /Open Source Tools with ability to independently build queries for data extraction & aggregation

- Comprehend key concepts & processes in Retail Finance, Journey Analytics and translate them into quantitative attributes /metrics

- Ability to Define Methodology , present insights to larger teams and influence decision making

Shift Timings : 2 Pm to 11 Pm IST