Synchrony - AVP - Customer Engagement Analytics

Title: AVP, Customer Engagement Analytics

Synchrony International Services Pvt. Ltd. is recognized among India's Best Companies to Work . Every year, Great Place to Work identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigorous workplace culture assessment process. With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers, including Main street mainstays, local merchants, manufacturers, buying groups, industry associations, and healthcare service providers.

https://www.greatplacetowork.in/

Role Summary/Purpose :

- AVP , Customer Engagement Analytics (People Manager) role is a part of India Analytics Hub (IAH). Our Analytics team comprises of data analysts who focus on improving customer/product/digital/ journey experience etc. and growth by providing full stack descriptive to prescriptive analytics via cutting edge technologies to support business objectives. The role will deliver on business and organizational priorities, working in close collaboration with US Analytics and IAH teams, solving problems with solutions that are powered by data and analytics. The role includes providing strategic thought leadership in optimizing and scaling up current deliveries and building analytics roadmap.

- This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. Were proud to offer you choice and flexibility.

Essential Functions / Responsibilities :

- Lead and Deliver Analytics for Synchronys Growth Priorities and Initiatives to Accelerate Consumer Engagement, Addressable Opportunity and to drive digital adoption

- Hands-on project delivery in adherence to timelines, accuracy and documentation in line with Audit Procedures

- Deliver on people management responsibilities including team planning, hiring, performance evaluation, coaching and development and career guidance

- Effective project & team management with pro-active communication to stake holders.

- Influence decision making through data backed analyses and actionable insights

- Act as business consultant and trusted advisor, offer analytical and strategic thinking, understand business needs and requirements, be able to translate needs and requirements into data, KPIs, dashboards and actionable insights to measure business performance, and make recommendations to senior leadership team

- Lead strategic initiatives and analytic solutions building from planning to execution

- Build strong relationships with US and IAH teams to communicate the value proposition of the team to drive engagements and business impact

- Foster a culture of innovation & learning within people with high emphasis on sustainable practices

Qualifications/Requirements :

- BS or MS in Statistics, Economics, Mathematics, or another quantitative field with 7+ years of hands-on Analytics experience (Distance learning not valid) or in lieu of a degree with 9+ years of hands-on Analytics experience

- Minimum 7+ years of hands-on Experience in SAS or SQL Tools with ability to leverage advanced algorithms and be efficient in handling complex/large data

- Minimum 5+ years of experience in project management with ability to define & refine best-in-class delivery model for teams, devise alternative approaches in an agile manner

- Minimum 2+ years of experience in managing teams with ability to motivate team, drive change, create a culture of learning, innovation and recognition

- Minimum 1+ years of experience in Tableau to create visualizations for driving insights

- Ability to solve complex technical and people-oriented problems with minimal supervision

Shift Timings : 2 Pm to 11 Pm IST