Synchrony - AVP - Collections Contact Strategy - Credit & Capital Management

Company Overview :

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #5 among Indias Best Companies to Work for 2023, #21 under LinkedIn

Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among Indias Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among Indias Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall wellbeing. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview :

Credit Team decisions credit actions across the lifecycle of a customer from acquisition to account management to collections and recovery we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose :

This role will be responsible for developing, delivering, managing and performance monitoring of Collections strategies across traditional and alternative channels. The AVP is expected to be intellectually curious and action-oriented, proposing new tests and strategies and the like and then driving the same towards completion.

The AVP leads these projects from cradle to grave working closely with stakeholders inside and outside the Strategy organization throughout, from initial discussions to tollgating to strategy execution and performance measurement within established rigor. This is an excellent opportunity to work with data, engage with persons of all levels across many organizations, and have a positive impact on customer engagement, loss mitigation and cost reduction. The AVP will be part of the Credit Analytics organization in India and within the span of control of the Collections & Recovery Strategy organization within Credit & Capital Management. The position reports into VP, Collections Strategy within the India Credit Organization.

Key Responsibilities :

- Lead or support strategy development for collections across traditional and alternative channels,

applying your experience and skill set in statistics and data analytics; includes conducting statistical and other analyses, developing proposals, and presenting the same, obtaining approvals, partnering with multiple groups to implement changes, and assessing post-implementation execution and performance.

- Lead or support strategy development for new federal and state regulatory changes, as required.

- Lead or support development of new e-mail and other creatives

- Lead or support various updates and other ongoing processes, including but not necessarily limited to, capacity impacts after upcoming or recent strategy changes and inventory management.

- Partner with other organizations inside and outside Strategy to ensure strategies are working as

designed, in part by leveraging your excellent communications and presentation skills

- Lead or support cross-functional project teams to address strategy and performance impacts, as

required, in part by leveraging your superior organizational skills.

- Update strategy sheets for new strategies in compliance with procedures and expected rigor; ensure

strategy sheet design and content satisfy the needs of the entire Strategy organization; propose

improvements and other changes around the same; must apply diligence to detail.

- Ensure strategy documentation is comprehensive, accurate and always current; must again apply

diligence to detail.

- Complete regular reviews of strategies and tests with Legal, Compliance, and Fair Lending to ensure

strategies comply with applicable laws, regulations, regulatory guidance, and company policies.

- Provide thought leadership and strategic and analytic support to the leadership team through utilization

of data mining skills and business knowledge

- Provide support to strategy development, for updates to Collections and Recovery process and

procedures and inventory management, documentation related to strategy such as creatives, strategy

sheets across Collections and Recovery team as required.

- Co-lead or support cross functional project teams to address strategy and performance impacts

- Incorporate new data elements, sources and channels to help promote efficient and effective strategies

and customer contact preferences

- Provide support for frequent exams, audits, and other internal and external reviews.

- Participate in ad-hoc projects and analyses, as needed.

- Other duties as assigned.

Required Skills/Knowledge :

- Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk,

Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 4+ years of

experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer

Lending, or other relevant professional experience; OR in lieu of a degree, 6+ years of experience in

Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or

other relevant professional experience.

- 4+ years experience in SAS, SQL, Excel, Word and PowerPoint; equal experience with R could substitute

for SAS

- 2+ years' experience in Segmentation

- Excellent interpersonal, analytical, organizational and written and verbal communication skills

- Ability to make decisions and recommendations based on quantitative analysis and creative thinking

- Strong self-starter balanced with desire to achieve team goals

- Ability to handle sensitive issues with uncompromising integrity and confidentiality

Desired Skills/Knowledge :

- Prior Collection Strategy Development or Credit Strategy Development/ Risk Management experience

and/or prior Collections experience in other functions

- 4+ years demonstrated success developing and delivering advanced analytics solutions

- Data lake experience and strategies

- Master's degree in Business or in a Quantitative Related Field

- Proven analytical and decision-making skills

- Experience developing scoring models or decision-tree segmentations

- Ability to independently manage processes, Self-motivated, and drive continuous process improvement

- Strong communications, problem solving skills and attention to detail

- Experience presenting to senior leadership teams

- Demonstrated ability to apply strategic thinking toward tactical execution

- Experience working with cross-functional project teams

Eligibility Criteria : Bachelor's degree with quantitative underpinning (i.e., Data Science, Computer Science, Risk, Accounting, Business, Economics, Finance, Mathematics, Statistics, Engineering) with 4+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience; OR in lieu of a degree, 6+ years of experience in Programming/Analytics ideally in support of Risk, Credit, Finance, Accounting, Consumer Lending, or other relevant professional experience.

Work Timings :

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

Please discuss this with the hiring manager for more details