- The position holder is responsible for sourcing and hiring of Delivery Executives as well ensure a smooth and hassle-free onboarding process for the new joinees.
- The position is a middle-management role within the operations team. The role would require the candidate to perform the following tasks:
Strategy and planning:
- The candidate will assist the top-management in developing operations strategy for effectively scaling the sourcing requirements of the company with regards to the Delivery Executives.
- The candidate will be liaison between the strategy team and implementation team.
Implementation:
- The candidate will be required to design and implement processes and effectively onboard the Delivery Executives and ensure no leakages in the process.
People management:
- The candidate will be responsible for devising sourcing strategies and employee retention strategy.
- Proven leadership capabilities with ability to lead cross functional teams using strong planning and organizational skills.
- Ability to evaluate and manage the resources and processes required for the successful completion of projects.
- Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other change initiatives as required
Desired Candidate :
- 3-4 years experience (preferably in operations roles)
- Prior experience in process design and operations implementation. (preferably in logistics recruitment)
- Experience in managing blue collared employees such as delivery executives is a big plus)
- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals.
- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations and hiring strategy.
- Can adapt well to changing circumstances, direction, and strategy.
- Must pay attention to detail and critically think through and resolve problems.
- Ability to handle complex, ambiguous scenarios and administrative and procedural decisions.
- Ability to organize, prioritize and schedule work assignment.
- Must have customer service skills and be able to maintain a consistent, high level of service.
- Previous start-up experience is a plus.
- Must have ability to multi-task, manage multiple accounts and establish priorities.
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