Swiggy - Senior Executive - Retail Management

Description:

Responsibilities:

- Recommend and advise on best practices of picking and packing to improve Cx experience.

- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.

- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.

- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.

- Advise partner stores on speed perception and- order fulfillment.

- Recommend- best practices of the same to improve Cx.

- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.

- Provide recommendations on the training aspects required to deliver/improve Cx metrics.

- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications :

- Graduate / 3-5 years of retail management experience

- Must have led 15+ people/ employees at Retail/ Store.

- Problem solving, data-driven decision-making

- Adaptability to dynamic situations.

- Experience from retail/FMCG/ quick commerce Industry.