What we do The operations team at Swiggy is responsible for delivering great customer experience through best-in-class delivery times and maximum serviceability. While we make our efforts in achieving these objectives, we also already have India's largest delivery fleet and we are heavily focused on ensuring a great DE experience. We hope to make Swiggy the platform of choice for anyone in the country looking for a delivery job. Who we are - Central Operations strategy: Leads strategic thinking on operations through thinking about new products and setting up new processes. This team works closely with product team on solutioning and with city operations teams on execution - City Operations teams: Manage operations effectively to drive positive customer experience and optimise cost to support the overall business P&amp;L. The city teams also work with central operations team on rolling out new products and processes to drive ops excellence and build sustainable operations Job Description: The Operations function at Swiggy is responsible for order fulfilment, logistics and customer experience. The Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks: Managing 2-3 city operations teams. - Developing and ensuring execution of Operational Processes to allow the business to efficiently operate and grow. - Leading and managing the team of Managers and Executives to offer the best Customer experience. - Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals. - Proactively keeping an eye out and experimenting with new features which could provide a seamless customer experience. - Recruit &amp; Manage the fleet of executives and ensure a healthy and efficient work environment. - Setting the vision and direction of the team by managing individual and team performance expectations and goals. - Monitoring real time service levels and schedule adherence. - Performing ad-hoc analysis and reports based on business needs. Desired Candidate: - Post Graduate with 5-9 years- work experience(Tier 1/Tier 2 management college) - Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) - Prior leadership experience. (experience in managing blue collared employees is a bonus) - Strong time management skills and the ability to prioritise to meet daily, weekly, and long-term requirements and goals. - Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy. - Structured problem solving, detail oriented and customer first attitude. - The candidate should have entrepreneurial attitude. - Must have attention to detail and critically think through and resolve problems. - Must have customer service skills and be able to maintain a consistent, elevated level of service. - Must have ability to multi-task, manage multiple accounts and establish priorities

Mumbai

 Swiggy - Regional Operations Head - West 

 Swiggy - Regional Operations Head - West  ,Job Description for  Swiggy - Regional Operations Head - West  in Swiggy in  Mumbai for (5-9) years of experience. Apply Now!

Job Description for  Swiggy - Regional Operations Head - West  in Swiggy in  Mumbai for (5-9) years of experience. Apply Now!