Swiggy - Manager - National Accounts

Manager - National Accounts

- Employees will work remotely through the year and will have a mandatory regrouping once a quarter where they will come down to Bangalore for a quarterly meet-up.

- In case of extremely critical projects, employees will be requested by the BU head to come down to the office during which employees are expected to oblige.

Job Role :

- Looking for a data driven and proactive manager to drive the customer- experience for National Accounts.

- To be successful, you should be detail-oriented and adept at building relationships with partners.

- Ultimately, you should be able to multitask effectively as well as demonstrate exceptional analytical, problem-solving, and decision making skills.

Roles & Responsibilities :

- Own the IGCC, RDC and Availability charter for NAT accounts and work on improving the metric on continuous basis to drive reduction in cost impact for the metrics.

- Developing and sustaining long-standing relationships with NAT brands and working with brand POCs on Ops plans to reduce food related complains and issues as well as cancellations and drive it for execution.

- Ensure that the information relayed to the brands is accurate and actionable.

- Timely escalation of issues that could impact customer experience due to food issues(E.g. Missing item issues, Quality issues etc.).

- Performing in-depth analysis for IGCC outliers and deriving highly actionable data to- drive with NAT brands.

- Meeting with the brand POCs on regular basis and discuss trending metrics and ways to- improve.

Desired Skill :

- Competitive knowledge of MS Excel and PowerPoint.

- Good Communication skills.

- The ability to multitask effectively.

- Analytical & Insightful.

- Decision-making and problem-solving skills.

- Relationship building and stake holder management.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law

Skills : Problem Solving, account management