Swiggy - Manager - National Accounts

Ways of Working: Hybrid :- Working from the office 2-3 days a week and working remotely for rest of the week

Brief about NAT Team:

- The National Accounts team leads partnerships with the largest restaurant chains in the country. Gourmet function in the NAT team manages partnerships with select premium accounts, identifying their need-state, channelising all inputs, charting out growth plans, and ensuring that exquisite- dining experience- is brought to the consumer doorstep.

- Building- a mutually beneficial- and sustainable partnership with gourmet restaurants is the key objective that Gourmet team drives.

Roles & Responsibilities :

- Complete ownership of National restaurant Chains (accounts) maintaining sustainable and mutually profitable growth on business.

- Build a long-term strategic partnership with national restaurant chains leveraging JBPs.

- Use data resources available across business metrics to build deeper insights for partners regularly.

- Manage and own complete the P&L across partners effectively.

- Understanding of Partner's P&L and business decisions based on the same is expected.

- Manage and Coordinate onboarding, POS integration, Menu changes, and Operational Performance metrics, and Streamline processes and systems to maximize customer experience.

- Align monthly activation on consumer offerings and App marketing interventions in conjunction with the internal teams.

- Continuously create new growth avenues for restaurants on the platform with deeper engagements.

- Look to partner on Out of App marketing solutions that can propel faster growth for the brand on the platform.

- Ability to resolve partner issues, and escalate to right internal stakeholders to resolve all issues/queries effectively.

- Be on top of the competitive landscape in terms of partners positioning in the ecosystem

Desired Candidate:

- Graduate with 3-6 years of experience in Business Development, Sales or Account Management.

- A competent decision-maker with the ability to develop, own, and build a strategic plan for ensuring the best restaurants partner with us.

- Result-oriented, data forward and a problem-solving approach towards business.

- Effective communication skills

- Should be a team player, working alongside people from all walks of life

- Identifies builds and uses a wide network of contacts with people at all levels, internally and externally.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"