Swiggy - Lead - National Accounts

Description :

Mandate 2 : Employees will have the freedom to work remotely all through the year. Team will come together in their base location for a week, once every quarter.

Looking for a data-driven and proactive lead to drive the customer experience for National Accounts. To be successful, you should be detail-oriented and adept at building relationships with partners. Ultimately, you should be able to multitask effectively as well as demonstrate exceptional analytical, problem-solving, and decision-making skills.

Roles & Responsibilities :

- Own the IGCC, RDC and RX NPS charter for NAT accounts and work on improving the metric on a continuous basis to drive a reduction in cost impact for the metrics

- Build Rapport & drive strategic projects/initiatives with NAT partners/brands for a reduction in CX metrics

- Collaborate with internal stakeholders/cross-functional team to drive process improvements, initiatives/projects proactively to reduce CX costs

- Performing in-depth analysis for IGCC outliers and deriving highly actionable data to drive with NAT brands

- Connect with the brand POCs on regular basis and discuss trending metrics and ways to improve consumer experience/ cancellations and drive it to execution

- Build weekly/monthly insights and RCAs to drive KPIs with partners/internal stakeholders

Desired Candidate :

- 3-5 years of experience in Business Analytics / After Sales / CRM / Biz Ops roles.

- Excellent Analytical Skills. Proficiency in MS Excel and SQL is preferable .

- Graduate/MBA from Tier 2/3 colleges

- Excellent communication skill

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"

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