Swiggy - Head - City Operations

The Operations function at Swiggy is responsible for order fulfillment, logistics and customer experience. The City Operations Head has the end-to-end responsibility for delivering on all these aspects as per the internal norms of the company. The role would require the candidate to perform the following tasks :

- Developing and ensuring execution of Operational Processes to allow the business to efficiently operate and grow.

- Leading and managing the team of Managers and Executives to offer the best Customer experience.

- Strategizing and executing projects aligned with the company vision and setting timelines to reach those goals.

- Proactively keeping an eye out and experimenting with new features which could provide a seamless customer experience.

- Recruit & Manage the fleet of executives and ensure a healthy and efficient work environment.

- Setting the vision and direction of the team by managing individual and team performance expectations and goals.

- Monitoring real time service levels and schedule adherence.

- Performing ad-hoc analysis and reports based on business needs.

Desired Candidate :

- Graduate with 3-7 years work experience. (preferably in operations or consulting roles)

- Prior experience in process design and operations implementation (preferably in Logistics / Supply chain management) .

- Prior leadership experience. (experience in managing blue collared employees such as delivery executives is an added bonus)

- Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals.

- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy.

- Structured problem solving, detail oriented and customer first attitude.

- The candidate should have entrepreneurial attitude.

- Must have attention to detail and critically think through and resolve problems.

- Must have customer service skills and be able to maintain a consistent, high level of service.

- Must have ability to multi-task, manage multiple accounts and establish priorities.