Swiggy - General Manager - Operations Strategy

Description:

Ways of working - Employees will come to the office twice or thrice a week at their base location and work remotely for the remaining days.

About Swiggy :

Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.

Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

About the team :

Our Driver strategy team is looking for a General Manager, Strategy to lead the strategy and implementation of key initiatives with respect to Driver payouts and engagement. The candidate will be a part of the central strategy team for Swiggy, with a unique capability to influence and impact outcomes across all of Swiggy's business lines.

As the General Manager, Strategy - Driver In Initiatives at Swiggy, you will play a pivotal role in shaping and executing the strategic initiatives related to our delivery executive ecosystem. This role requires a seasoned strategist with a deep understanding of the on-demand delivery business, a knack for data driven problem solving, and strong leadership skills.

Key Responsibilities:

Strategic Planning:

- Develop and execute the overall strategy for the drivers segment, aligned with Swiggy's broader business objectives.

- Identify and prioritize key areas of growth, optimization- & operational efficiencies.

- Implementation and Execution: Oversee the end-to-end implementation of strategic initiatives related to drivers, ensuring seamless execution across multiple teams and functions.

- Collaborate with cross-functional teams such as Operations ,Product, Consumer experience- to drive the successful implementation of projects.

- Performance Analysis and Optimization:- Regularly monitor and analyze key performance metrics related to driver operations.

- Identify areas for improvement and optimization, providing data-driven insights to enhance the overall efficiency and effectiveness of the driver ecosystem.

- Stakeholder Collaboration:- Work closely with internal stakeholders to understand their needs and challenges related to drivers.

- Collaborate with regional and city-level teams to customize strategies based on local market dynamics.

Risk Management:

- Proactively identify potential risks and challenges related to driver operations.

- Develop and implement risk mitigation strategies to ensure the smooth functioning of driver operations

Desired skills :

- Minimum of 6+ years of experience in strategy roles preferably in the on-demand delivery or e-commerce industry or 5+ years of experience in top consulting firms MBB.

- Proven track record of successfully leading and implementing strategic initiatives.

- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

- MBA or equivalent degree in business, strategy, or related field.

- Possesses strong analytical abilities to run a strong data driven function

- Proven ability to manage large and complicated projects with experience leading cross-functional projects and teams

- The position requires an individual who can work autonomously in a demanding and often ambiguous environment, with strong attention to detail and effective prioritization

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"

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