Support Centre Head - Cloud - AWS

New Startup company looking for Support centre head with previous experience in 24/7 support centre operations.

Role based out of Bangalore for India operations.

Detail job description:-

- Monitor & track Project schedule, budget, Risks & take corrective actions.

- Engineering Degree, Active and high certification level in AWS (Amazon Web Services)

- 5+ years overall project management experience with working knowledge of various methodologies/processes, with a hosting background AWS

- Fluent in English -Speaking and writing

- 8-10 years of working experience + cloud technology exp

- Experience in a 24/7 support center operations

- Operating Level Agreements, Standard Operating Procedure's, ITIL

- Easy going person that can talk with L1 - L6 techs without middle management

- Self-driven and solution oriented, and trust worthy

Work closely with the CEO and COO to form, implement, evaluate and improve business strategies

- Build a large 24/7 Support Center for AWS, Linux & Windows in India

- Create, maintain, oversee and improve the Operating Level Agreement, Standard Operating Procedure.