Supply Manager - Last Mile Operations - eCommerce

COMPANY PROFILE :

Founded in 2015 by a quartet of youngsters in Bangalore, the company allows one to find people who are willing to run any type of errand - be it rounding out shopping lists or picking up and dropping off chargers forgotten at home.

After securing a modest funding from some companies, this company became Google's first direct investment in India this year. With a massive $12-million investment in the Bangalore-based start-up, the tech giant has picked up a significant stake in the company.

Launched only in Bangalore in the initial years & certain pockets of Pune, the company has seen 3X growth compared to last year. Since last quarter of 2017, the coverage in Bangalore alone went up to about 80% of the city from 40%, supported by a team comprising of 1500 partners.

Since Jan 18, it has started its services in Pune & Delhi and launching in major metro cites such as Mumbai, Chennai, Hyderabad, etc; as we speak.

ROLE OBJECTIVE :

- Manage growth and optimization of delivery partners by working with your team, various central teams, and managing different internal and external stakeholders.

- You will be supported by central Operations, Marketing and other functional teams to help you achieve results set for your city, efficiently and quickly.

RESPONSIBILITIES :

- Develop and own a roadmap of initiatives to increase delivery partners engagement and loyalty.

- Grow the funnel of delivery partners in your city through a keen understanding of local markets

- Analysis of delivery partners metrics to properly allocate supply and guide incentives

- Optimise supply acquisition, both on spend and operations and constantly look for new opportunities and move fast to execute on them

- Take ownership of city specific and local regulatory requirements

- Identify best practices on supply and ensure city wide adoption

Skills & Qualifications :

- 2+ years of work experience, preferably in delivery business

- Data-driven decision making and strong analytical thinking

- A strong sense of empathy - delivery partners should be at the the centre of your thinking at all times

- Ability to work and collaborate with multiple internal stakeholders through strong project-management and communication

- Leadership to motivate your team to take up and achieve tall business targets

- Good interpersonal skills to build and grow valuable business networks and partnerships

- SQL knowledge a plus, but not required