Supply Chain Vertical Head - Operations - Wholesale Banking

Supply Chain Vertical Head/Wholesale Banking- Operations

Disbursal Activities:

- Monitor checks & balances as per sanction terms and conditions and highlight discrepancies in a timely manner to enable corrective action

- Ensure safe custody of all documentation related to disbursal transactions

- Ensure internal policy guidelines and standards for remittance are maintained at all times

- Manage exceptions related documentation and limit setting by coordinating with Section Head

- Oversee handling of documentation discrepancies by the team

Renewals & Extension of Limits:

- Ensure information regarding renewed customer account is updated in an accurate and timely manner on the system

- Obtain exception approvals and expiry date from Risk for renewed transactions that are processed without completion of the full documentation and checks

Repayment Activities:

- Monitor funds credited by customers/third party and ensure relevant compliance and documentation procedures have been followed in either case

- Monitor bounce data and intimate Risk & Collection teams on the same

Systems, Controls and MIS:

- Ensure completion of transaction within agreed TATs and minimal error rates

- Perform ongoing checks and controls for renewals, expiry and extensions, etc.

- Ensure customer service is delivered to the highest standards

- Act as a point of escalation for any issue resolution and communication related to limits and renewals

- Ensure prompt and accurate service delivery in case of requests from the Relationship Manager

- Ensure timely generation, review and submission of MIS to various stakeholders

Process Improvements:

- Work with relevant stakeholders to pursue continuous improvement initiatives within the control framework

- Propose and complete process improvements, efficiency initiatives and automation opportunities to enable the team to contribute more on value analysis rather than data/report compilation Audits

- Manage statutory, regulatory, RBI, system and concurrent audits with internal and external auditors

- Engage with auditors to provide data and resolve queries related to the audits

- Implement audit recommendations and review progress on an ongoing basis

Team Management:

- Set activity targets for individual team members and undertake regular reviews

- Coach and provide technical guidance to team members.

- Provide on the job training opportunities to the entire team

- Encourage strong working relationships with all internal and external stakeholders

- Encourage knowledge sharing within the team and provide support, where necessary

- Setting Up a consolidate Supply chain unit & Running Continuity Planning

- Ensure that the best infrastructure and technology is made available for the team to run day to day operations

- On-board people at the right time and with experience & specific capabilities in operations, banking and lending domain

- Oversee the continuity planning.Ensure driving BCP drills and sharing BCP reports every quarterly to Operations Head for testing BCP set up capabilities.

Oversee Transaction processing- LMS:

- Supervise the transaction booking and servicing activities for the respective LOB's i.e. CFG & Digital and ensure they are completed within the stipulated TAT

- Ensure that only clean transaction are getting processed by the operations team

- Handle service level escalations and complaints for the customers.

- Authorise high value transactions / complex/ structured transactions.

- Manage the Repayments and ensuring timely updation on system

- Build robust customer management process to ensure customer retention and zero customer complaints

- Manage post disbursement documentation by conducting follow ups with stakeholders, reporting discrepancies to the Management and updating the system on a periodic basis

Fund Management & Banking:

- Ensure error free transactions within defined timeframe

- Manage funds for disbursement by keeping a check on balances through the number of transactions completed for each vertical

- Determine the amount of fund required to complete all transactions within the stipulated TAT

- Attend to unidentified funds and take action to ensure that no items are open

- Ensure local banking activities and reconciliation is completed on time

- Ensure the RTGS NEFT information shared by customer is accurate

- Manage relation with the Banking team.

If keen & matching the above criteria , immediately whatsapp me @ 7299993116 - Ananthi Prasad