Supply Chain Manager - Customer Service/Export - Tyre Manufacturing

We are looking for supply chain manager who could work on multitasking role involving Customer service, Demand and Supply planning.

Important soft skills required to succeed in customer service role -

- Very good Team player

- Good interpersonal skills

- Ability to build rapport with people across the hierarchy

CUSTOMER SERVICE OPERATIONS - 80%

- The role include: customer interaction -regional as well as global

- Manages all aspects of customer service activities typical to customer service manager role in a manufacturing organisation like:

- Manage Sales order processing, amendments and cancellations through order processing team

- Responsible to liaise with PPC, Dispatch , Logistics, Plant and documentation team to ensure on time customer order full fillment

- Handle customer complaints related to Shipment errors, Quality, Billing, Credit, Documentation and Logistics.

- Ensure continuous customer feedback process in place and deploy continuous improvement plans to improve customer experience

- Maintain and improve delivery operation by monitoring system performance, identifying and resolving systems related issues.

- Create and own customer service metrics - e.g. Order turnaround, OTIF, Overdue Reduction, Support Budgeted sales target

- Manages communication with freight forwarders for managing expedited delivery options and air freight.

- Collaborates with peers in other functions like quality , Product management , IT , commercial for resolution of problems

- Provides leadership and direction to junior members of the team on system related queries and better customer service experience.

- Delve into system to understand the process workflow and system related issue resolution

- Provides management visibility of the order book and proactively pre-empt any business risk

PROCESS DEVELOPMENT - 20%

- Explore opportunities for automating manual process using advanced excel , Macros etc.

- Create SOPs and Process documents

Minimum Required Qualifications :

- Degree in Engineering / Business/Operations Management

- 4 -5 years' experience in supply chain

Spanish is desirable :

- Experience in working with ERP system

- Strong facilitation skills are a must

- Strong communication skills

- Strong analytical background

- Excellent organizational skills, high degree of planning and attention to detail

- Process driven; documents and maintain policies, procedures and key measures