Supervisor - Customer Service - BFSI

Position: Customer Service Supervisor

Location: Manesar (Near Gurgaon)

Shift: Night Shift

Responsibility:

- Strong business acumen and solid experience in collection management, quote to cash process while working in close alignment with order fulfillment and field organization in account receivable management.

- Managing a team for US Collections and the focal point of escalation with strong analytical skills, excellent communication & negotiation skills with strong judgment and decisiveness to resolve issues, to promote business while maintaining appropriate risk.

- Managing DSO Targets, creating strategies to ensure meeting collection targets, resolve issues by collaborating with different functions, work allocation with in the team.

Primary Function:

You've already established your people management abilities.

- You now take it further by managing your process group of Credit and collections to design and implement collections strategies, projects and processes, while also directing resources that enable the implementation of tactical business plans and developing solutions that drive continuous improvement.

- Your role requires Strategic direction setting to achieve the targets set out by businesses on DSO, aging and managing the disputes as well as bad debts to mitigate any exposure to Company receivables and customer portfolio.

Main Responsibilities:

- Manage US collections team and own the work allocation, organizational capacity creation, nurturing and grooming the right talent identifying the critical individuals and positions in your organization and stimulate - career pathing- for key individuals.

- Onus to ensure that the process remains SOX and Audit compliant and drive Quality mindset across US collections organization.

- Bachelor's or a masters degree or equivalent in Finance or business administration, MBA

- 10+ years of relevant work experience with 10-15 years of practical experience in an operations environment.

- Strong knowledge and experience in Customers services/ collections background implementing quality methodologies

- Strong people management skills

- Good knowledge of trade finance and bank financing an added advantage

- Essentials to the Job are good MS Excel knowledge and presentation skills

- Excellent communication and collaborative skills.

- Operational Excellence mindset and capability to develop and deliver on best in class benchmarks

- Additional exposure to Project management and Process transitions preferred

- Working in a global environment (multi-culture, multi- functional; remote environment)