Sunstone - Manager - Strategy & Operations

- Act as a central POC to design, drive and execute projects from the Founder's office.

- Take complete ownership of assigned projects - which have a direct impact and coordinate end to end.

- Maintain key internal and external stakeholder relationships. Own strategic relationship with external stakeholders including investors

- Identify gaps and roadblocks that functions/teams are struggling with and troubleshoot them.

- Build systems and processes to run a smooth engine across multiple functions/teams.

- Define the key metrics (KRAs and KPIs) of different functions and make sure they are being completed as per the set targets.

- Plan out an approach/analysis strategy (data + qualitative) to infer underlying trends/actions specific to a program.

- Building high-quality reports and deducing insights from the same.

- Ability to work with cross-functional teams and resolve escalations.

- Review all the student feedback received from various sources.

- Market research & competitor analysis.to identify threats and opportunities.

- Analyze consumer behavior and determine student personas.

- Identify opportunities to reach new market segments and expand market share.

- Monitor competition (acquisitions, pricing changes, and new products and features.

- Understanding the student behaviour and gathering insights to suggest improvements in the product/programs.