Subex - Process Consultant

Position : Process Consultant

Roles and Responsibilities :

End-to-end management of process consulting activities in the telecom domain which includes the following but not limited to :

- End-to-end process documentation including managing of action points, development of process flows, KPIs and SLAs

- Ability to engage cross-functional stakeholders and capture requirements and concerns

- Ensure processes are in compliance with telecom frameworks and practices

- Support the identification of gaps and root cause analysis using different process improvement tools

- Conduct data analysis to identify problems and suggest possible solutions to improve, change or adapt existing processes

- Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction or supervision

- Support in implementation of solutions in coordination with technology teams

- Monitor process performance after implementation

Soft Skills :

- Excellent communication both verbal and written

Technical skills :

Prior working knowledge of the following :

- Modelling tools such as Aris or iServer

- BPMN 2.0

- eTOM framework and ITIL practice

- Six Sigma principles

- MS Office (Visio, Powerpoint, Word, Excel)