Stylofie.com - Operations Leader - Startup

Responsibilites

- Manage all aspects of running operations for Stylofie - including Salon & Independent stylist onboarding, managing daily customer/supplier interaction & issues, resolving escalations, liaise with external stakeholders

- Will be responsible for delivering & reporting on Operational KPI's & NPS metrics

- Meet cost of operation targets

- Be the focal point for Sales/Marketing team and Technology team for flagging off/resolving any product issues

- Build a top notch Operations delivery team

- Drive continuous improvement and productivity of Ops team

Competencies

- Detail oriented, comfortable with micro-management

- Managing Large teams

- Excellent people management skills

- Comfortable with internet / mobile apps

- Good oral & written communication skills in English / Hindi

- Good in MS Office - power point, excel

Experience

- 4-6 years of Operations experience, in e-commerce firms or managing end to end Salon Operations

About Stylofie

We are an online marketplace for salons & independent stylists, which will fundamentally transform delivery & consumption of beauty services. Through our proprietary web & mobile app platform, we enable discovery, booking, payment & delivery of beauty services at SALON & at HOME. We are currently in the pre-launch phase, with go-live in July.

www.stylofie.com