Strategy Role - Customer Service - FinTech

Customer Service Strategy Role

Requirements:

- The candidate will drive overall strategy for all customer service channels.

- MBA from a T2/T1 college

- At least 3-5 years' experience in consulting, preferably in Fintech or customer service

Job responsibilities:

- Customer insights from calls to reduce calls, and improve overall customer experience

- Strategy for driving service to sales, collections, and overall First connect closure on CX channels

- Drive customer adoption across CX initiatives