Strategy Role - Customer Experience - Consulting Firm

Strategy - Customer Experience only from Mckinsey/BCG/AT Kerney/ Bain

- Has responsibility for developing, managing, and delivering of a pipeline of Customer Experience (CX) initiatives in support of the Best Buy strategy. This role will be an advocate for customers, a creative problem solver, and a strategic thinker.

- This role will work directly with the Executive Team and other Officers and stakeholders within Best Buy to understand, synthesize, and translate the enterprise priorities into a Customer Experience approach and roadmap. Additionally, this role will drive the processes and operations needed to execute on the CX priorities, both within the team and throughout the enterprise.

- Supporting the development of long-term organizational strategy.

- Conducting research and analyses of operational effectiveness, processes, stakeholders, etc.

- Aligning departmental goals, processes and resource allocation with the organizational strategy.

- Assessing market trends and competitors.

- Identifying threats and opportunities.

- Presenting findings, projections and recommended actions.

- Planning, implementing and managing proposed recommendations and projects.

- Monitoring and reporting on projects.

- Supporting and guiding senior executive decision-making processes.