Strategic Account Manager - BPO/ITeS

Job Functions / Responsibilities :

- Communicate With Assigned Clients To Assess Their Comfort Level With The Client's EHR,

- Understand Their Business Operations, And Help Them Reach Their Goals Through Our - Know Your Client- Initiative.

- Understand Your Clients- Practices - Including Growth Opportunities And Risks - So That You Recognize And Act Upon Opportunities To Maximize The Benefits Of EHR Implementation.

- Carry Out Detailed SWOT Analysis For Clients To Identify And Document Potential Issues, Assess Impacts, And Recommend Solutions.

- Analyze Practices And Recommend Products, Features, And/Or Services To Improve Clients- Workflows And Patient Care.

- Manage Client Requests And Expectations By Working With Internal Teams, Including Interfaces, Project Management, Technical Support, Development And IT.

- Cultivate Lasting Relationships With Clients, Seeking Ways To Increase Customer Satisfaction.

Requirements :

- Bachelor's Degree Or Master's Degree (Preferred).

- Healthcare, Account Management, And/Or Technology Experience Are A Plus.

- Strong Interpersonal Communication Skills, Including The Ability To Work With Clients At All Levels, From Executive Management To Individual Teams, Providing Insightful Analysis To Technical And Non-Technical Audiences Alike.

- Strong Analytical And Problem-Solving Skills.

Other Skills And Abilities :

- Effective Collaboration Across Teams And Organizational Levels.

- Multitasking Ability In A Fast-Paced And Often Stressful Work Environment.

- Confidence In Using Individual Discretion While Dealing With Clients.

- High Work Capacity, With A Commitment To Urgency And Results.

- Honesty And Dependability, Combined With A Positive, Professional, And Polite Manner.

- Ability To Work Autonomously And Proactively.

- Familiarity With Basic Workplace Conflict Resolution Skills