Strategic Account Director

As a Strategic Account Director, you will shape and drive end-to-end sales transformations for our largest Banking customers in India and empower them to reach their digital business outcomes. You will be expected to identify and implement changes required for the same and will be the change catalyst to drive these changes. You will be required to work across the with company's Account Team (Account Managers, Customer success Managers, Project Managers, Solutioning, Presales, & Delivery) and client leadership teams to improve customer satisfaction (health score), retention and expansion of company's footprint across the organization. You will maintain a single-minded focus to ensure the Account is extracting the most value out of their investment and efforts of all Account Team personnel assigned to the account are coordinated and reported regularly to internal and customer executives. You will be responsible for setting customers up for success from the very beginning of a sales cycle and orchestrating and program-managing the success plan in each phase of the customer lifecycle thereafter.

Your leadership style is human-centric, and you know that the best solutions are co-created by engaged and empowered teams. You have successfully navigated the, often sophisticated, relationships between Lines of Business and IT - you know how to bring out the best in our Customers as a player and coach.

Key Responsibilities:

1. As Account Director you are responsible for orchestrating and influencing a multi-disciplinary team to maximize impact for customers throughout the entire lifecycle and achieve account goals - Account Health Metrics & Success KPIs (Adoption, CSAT, NPS), Account Profitability, and Revenue growth. Key focus area will be to develop a strategy for the account that identifies its critical success factors, measurable milestones, potential obstacles and recommended plan of action; and in the process create a repeatable and scalable processes to enable 10X growth.

2. Working with PreSales, Customer Success and Product Team, you will be responsible for upsell and cross sell, perform rapid assessment of landscape for clients and provide insights to accelerate action towards refining their current state. Discover the new use cases for the customer through strategic value based selling, business case definition, ROI analysis and cross channel references.

3. Keep up with the trends in the industry and platform capabilities of the competition; Educate customers on sales tech landscape and provide best practices to optimize the consumption of the product; Utilize customer data and metrics to gain insights into customer behavior, preferences, and satisfaction levels and accordingly help define course of action to influence the said metrics. Bring back customer captured intelligence to the company's product, strategy, and services team to improve products and services.

4. Build, maintain and leverage strong relationships with Decision Makers (Business and IT) to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on company's behalf.

5. Ensure launches and implementations are delivered to meet client expectations: Tracks and resolves key client issues in a proactive manner and manage expectations internally and externally; Implements and improves internal and external program governance processes example - planning workshops and program steering committee meetings

About You :

- You have 15+ years in leading customer-facing organizations, with a proven track record of driving customer success and revenue growth, ideally in a Customer Success, Program Management, Account Management or Consulting role. At least 5 years of experience in a leadership or management position, leading and mentoring teams.

- You have an ability to thrive in a fast-paced, unpredictable environment. You are a resourceful and creative problem solver, never losing sight of the "why" behind the "what"

- You have a deep understanding of the Financial Services industry and digital transformation, especially with large Financial Services organizations. Domain expertise within Banking is highly valued.

- You have a track record of deeply understanding products and how they deliver value to complex customers with large employee base.

- You are Client-Obsessed: You live for your clients, know their businesses inside out from strategic objectives to organizational structures. And network at the highest possible levels across your portfolio to ensure there is appropriate executive level engagement

- You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle with the ability to apply your expertise contextually

- You have a proven ability to guide, lead and coach client leadership/project teams across the lifecycle of complex programs and strategic initiatives

- You have the capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.

- You have the ability to mobilize and inspire a diverse and geographically dispersed Vymo Account Team to drive successful business outcomes for the customer.

- You exhibit thought leadership and genuine curiosity of Digital Trends and emerging technology; Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.