Store Manager - Retail

- Gathering trends from historical data in the showroom around sales as well as market research and providing relevant inputs to assist in the planning process.

- Adhere to the budget guidelines for the showroom

- Implement short-term operating plans and adhere to budgets provided

- Ensure control over operating expenses in the showroom

- Achieve the showroom sales and operating expenses targets while maintaining focus on the quality of customer service in showrooms

- Coordinate with merchandising team to ensure the supply of merchandise to the showroom as per the demand.

- Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly, and annual basis

- Ensure a high level of customer service and customer delight

- Ensure the creation of the right shopping ambiance in the showrooms.

- Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs

- Support in the execution of any activities aimed at increasing sales

- Provide inputs for the merchandise requirements at the showroom based on showroom-specific sales patterns and consumer preferences and provide proactive feedback on aspects of inventory levels, pricing, promotions, shelf space utilization

- Responsible for conducting daily security checks in the showroom

- Forecasting of demand basis sales each day and transferring the knowledge around the fast-moving designs and latest trends

- Implement the loss prevention activities in the showroom as per the guidelines

- Implement processes to minimize losses due to shoplifting or pilferage.

- Generate all the required reports (Daily sales and collections, monthly and quarterly MIS, market intelligence report, etc.)

- Support business process re-engineering team in conducting audits in the showroom and take corrective actions for the processes which come out as improvement areas in audit results

- Provide inputs for support and execution of facility management activities

- Support the Regional Marketing Manager in executing all the marketing related activities

- Execute the advertisement and promotions plans in the showroom

- Support the marketing team in executing visual merchandising activities in the showroom

- Ensure adherence to the showroom standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time]

- Follow all showroom operations SOPs and work towards continuous improvement of the same

- Conduct self-audits in the showroom on a regular basis

- Oversee all point of sales activities in the showroom which includes - sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling old gold and after-sales service, gathering consumer data for feedback

- Oversee the inventory management process in the showroom.

- Oversee that the showroom staff is presentable and well groomed

- Guide the staff to increase sales as well as profitability

- Monitoring the overall training and development needs of staff in the showroom

- Impart training regarding product knowledge, promotion offers, and schemes, etc.

- Support the Regional Retail Operations Manager in identifying processes and training on aspects that will facilitate maximizing the conversion ratio in the showrooms

- Nominate staff at regular intervals for the relevant training programs

- Foster a culture of ownership, innovation, customer focus, entrepreneurship, and team work for all the employees in the showroom

- Manage and support recruitment, set KRA's for direct reports, monitor overall showroom KRA's, conduct performance appraisal