Store Manager - Retail

- Procure, select and build partnership with best-in-class staffing agency

- Create strategy, structure and people to deliver on the objectives

- Set clear and measurable targets for staffing agency to deliver

- Resource effectiveness and management strategy - efficiency development, optimising roster, future planning for peak season etc.

- Ensure comprehensive and on-going training programme in collaboration with all SIELs product division training teams

- Ensure full engagement programme is in place to reduce attrition

- Lead processes to monitor and measure performance of full store team e.g. mystery shop programme

Manage front and back of house operations :

- Develop and deliver all operational processes and procedures to ensure the smooth operational running of the store

- Record all store operations within the operational manual and keep up-dated monthly

- Design new operational processes as new consumer propositions arise e.g. click & collect, new experiences etc

- Manage all 3rd party suppliers including regular communication, performance reviews, contract renewals etc

- Lead all health & safety requirements with guidance from legal and facilities teams

- Manage relationship with landlord to ensure regular communication on site works, opening hours etc

- Manage the full Showcase OPEX budget and operational processes including:

a. Contract management process (both internal and external)

b. SAP control (OPEX spend)

c. Legal

d. PO Raising

e. EO/PO management

f. Procurement relationship

g. Escalation for risks/issues