Store Manager - Retail

Customer Focus

- Effective resource planning for customer service

- Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills

- Implements a high standard of customer focus within the store

- Regularly assesses customer service standards within store

- Create seamless customer service orientation among store employees by ensuring timely and efficient customer service

- Ensure customer needs are met and complaints/queries are resolved in a timely manner

- Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

- Achieve the revenue targets for the store

- Achieve target productivity metric ( sales per person per day, staff per sqft) for the store

- Actively seeks ways to achieve or exceed shop sales targets

- Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations

- Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas

- Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

Shop Keeping and Store Standards

- Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store

- Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback

- Oversee and monitor the inventory management in the store ( stock availabililty, order management, back store management, stock movement within store)

- Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

- Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly

- Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats)

- Regularly audit own store administration and resolve any issues

- Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.

- Monitor and handle customer complaints and take corrective action in line with Company policy

- Maintain high standards of visual appearance throughout the store including all non-retail areas

- Maintain window and in-store displays to a high standard in line with merchandising guidelines

- Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)

- Execute price revisions within the store

- Maintain a high level of store health and security for company assets, cash, stock and customer property

- Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management

- Ensure store expectations and priorities are communicated to staff

- Review and provide regular feedback on staff's performance against expectations

- Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses

- Support induction of new recruits through buddy system

- Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution

- Oversee staff development and drive motivation levels of the store associates

- Ensure effective resource planning and succession planning