Store Manager - Retail

Store Manager

Sales:

- Sales for the store

- Increase Sales ratio/ associate

Stock Management:

- Increase in the stock turn frequency vis-a-vis target

- Diamond Stocks - Greater than 6 months should not be there

- Gold Stocks - Greater than 4 months should not be there

Customer Experience(in-store) :

- Monthly maintenance reviews and feedback with Admin

- Enhanced store experience, customer feedback (Scores/ No. of Complaints), implementation and laying down guidelines to establish a clear communication channel with the customer + Mystery Audit

Customer Relations:

- Touching base with 20% of the existing (High Net worth Individual) customers, on a monthly basis (different customers every month)

- Improving purchase funnel via customer segmentation

- Implementing communication strategy based on the TG sets and their purchase potential.