Store Manager Job description: Role & responsibilities: - Recommend and advise on best practices of picking and packing to improve Cx experience. - Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. - Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. - Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience. - Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. - Provide recommendations to partners for continuous improvement on delivering best Cx metrics. - Provide recommendations on the training aspects required to deliver/improve Cx metrics. - Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact. - Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution - Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service - Partner with cross-functional support teams in improving the proprietary tools and systems. - Work closely with legal and safety departments to make sure activities remain compliant - Oversee materials and inventory management - Conduct budget reviews and report cost plans to upper management. - Bachelors degree in operations management, business administration, or related field - 2+ years proven experience in an operations management position - Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service - Highly trained in conflict management and business negotiation processes - Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) Preferred candidate profile: - Graduate / 3-5 years of retail management experience - Must have led 15+ people/ employees at Retail/ Store. - Problem solving, data-driven decision-making - Adaptability to dynamic situations. - Experience from retail/FMCG/ quick commerce Industry.

Bhopal

Odisha

Bhubaneshwar

Cuttack

Guwahati

Patna

Vishakhapatnam/Vizag

Kolkata

Store Manager 

Job Description for Store Manager  in Dotflick Solutions in  Bhopal Odisha Bhubaneshwar Cuttack Guwahati Patna Vishakhapatnam/Vizag Kolkata for (4-15) years of experience. Apply Now!

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