Store Manager

Store Manager

Job description:

- Keep a record of sales / Purchase and restock the store accordingly.

- Manage and trained store staff.

- Plan promotional campaigns for new products or specials.

- Ensure that the store is kept clean and organized.

- Maintain store data as per our physical and computerized record regular update.

- Organize all materials in store and well managed.

- Must be organized and punctual.

- Well-presented and professional.

- Deliver excellent service to ensure high levels of customer satisfaction.

- Motivate the sales team to meet sales objectives by training and mentoring staff.

- Create business strategies to attract new customers, expand store traffic, and enhance profitability.

- Hire, train, and oversee new staff.

- Respond to customer complaints and concerns in a professional manner.

- Ensure store compliance with health and safety regulations.

- Develop and arrange promotional material and in-store displays.

- Prepare detailed reports on buying trends, customer requirements, and profits.

- Undertake store administration duties such as managing store budgets and updating financial records.

- Monitor inventory levels and order new items.

- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them

- Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success

- Be a role model for customer service and meeting or exceeding customers expectations

- Share your customer service experience and train selected team members to fine tune their service skills

- Be a resource for Retail Professionals in dealing with complex customer service situations

- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

- Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers

- Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)

- Adhere to all established policies and procedures

- Execute and maintain established Visual Merchandising and In-Store Communication standards

- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store s entire product offer is represented on the sales floor

- Complete cash register transactions quickly and accurately

- Minimize loss in both, the stockroom and the sales floor

- Perform all store operations in a safe, effective and efficient manner

- Collaborate productively and respectfully with team members

- Make yourself available to support other team members when needed