Sterling Hospitals - Zonal Director - Operations

Job Description: A Zonal Director of Operations is a strategic leader responsible for overseeing the operational efficiency and performance of a specific geographical region or zone within an organization. Their primary objective is to align zonal operations with the overall business strategy, ensuring optimal resource utilization, cost-effectiveness, and achievement of key performance indicators (KPIs).

Key Responsibilities

Strategic Planning and Execution:

- Developing and implementing operational strategies for the zone in alignment with the overall hospital's mission and goals.

- Conducting market analysis to identify growth opportunities and competitive advantages.

- Setting performance benchmarks and KPIs for the zone and monitoring progress.

Business Development:

- Identifying and developing new business opportunities within the zone.

- Building relationships with key stakeholders, including doctors, payers, and community leaders.

- Developing a strong network of doctors (Internal and externally) leading to growth of the business of existing clinical specialty and addition of the new clinical specialty for a sustainable business growth.

- Representing the hospital in the local community.

Operational Excellence:

- Design, develop and implement the standard operating process keeping view of the industry benchmarks and establish Key Performance Indicators for the regular performance monitoring for all aspects of the business.

- Overseeing the day-to-day operations of multiple hospitals within the zone/ defined business geographies.

- Ensuring optimal utilization of resources, including manpower, equipment, and infrastructure.

- Implementing process improvements and streamlining operations to enhance efficiency and productivity.

- Managing the facility's infrastructure, maintenance, and upkeep.

- Responsible to drive tech-lead initiatives to improve patient experience and cost optimization and resource utilization.

- Doctor recruitment, engagement and retention.

Financial Management:

- Developing and managing the zonal budget.

- Monitoring revenue and expenditure to ensure financial viability.

- Identifying cost-saving opportunities and implementing them effectively.

- Analyzing financial performance and providing regular reports to the management.

Quality Assurance and Patient Safety:

- Implementing and maintaining quality standards and patient safety protocols.

- Conducting regular audits and inspections to ensure compliance.

- Analyzing patient feedback and implementing corrective actions.

Regulatory Compliance:

- Ensuring adherence to all applicable laws, regulations, and accreditations.

- Managing relationships with regulatory bodies.

- Conducting regular compliance audits and risk assessments.

- Hospital and Healthcare Statutory compliance and liasoning with all relevant authorities.

Human Resources Management:

- Overseeing recruitment, training, and development of staff across the zone.

- Building and leading high-performing teams.

- Ensuring employee engagement and satisfaction.

- Handling employee relations and resolving conflicts.