Stellar Data Recovery - Manager - eCommerce & Retention

This is a critical role for a well-established Data Care SaaS Business, with 30+ years of history.

- You will be working with senior stakeholders to enlarge & maintain customer base to increase renewal business, by delivering first class retention strategy like customer loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication, deals & promotion.

- Upselling & cross selling program.

- This is an end-to-end role, both with strategic and implementation.

- You will be utilizing your experience not exclusively for the subscription business but to work and improve our Ecommerce platforms.

Responsibilities:

- You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue(MRR) growth for Data Care Program (DIY Software).

- You will responsible for increasing the Life-Time Value of the Customer Managing Customer Life-cycle management after sales.

- Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell.

- Work with marketing to design and implement campaigns to educate our customers to minimize churn.

- You will be responsible to increase the Average Revenue per User (ARPU) every year, thus increasing the net ARR growth.

- You will be responsible for setting & managing the Products on all our E-commerce platform.

Key Skills:

- Strong communication and interpersonal skills, with the ability to engage with influencers effectively in German and English language.

- Results-oriented mindset with a demonstrated ability to meet and exceed marketing targets.

- Should have basic understanding of digital marketing concepts, including SEO, SEM, social media, and content marketing.

- Good analytical skills.

Experience:

- Total 8 years or more experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment.

- Working knowledge of GA4.

Qualifications:.

- Any Graduate with good Analytical & Technical bend of mind [MBA preferred].