Stefanini IT Solutions - Recruitment Delivery Manager

Job Description:

- We are seeking a highly experienced and results-driven Service Delivery Manager (Recruitment) with over 12 years of experience.

- The ideal candidate will be responsible for overseeing and managing the delivery of recruitment services to clients, ensuring high-quality candidate sourcing, selection, and placement, while maintaining client satisfaction.

- You will be expected to drive strategic recruitment processes, manage a team of recruiters, and maintain a seamless service delivery framework in alignment with client needs.

Key Responsibilities:

Recruitment Strategy & Execution:

- Develop and execute recruitment strategies that align with client needs and organizational objectives.

- Provide oversight and direction to recruitment teams to ensure timely and high-quality delivery of candidates for a wide range of roles.

- Manage multiple recruitment processes simultaneously, ensuring all roles are filled within established timelines.

- Analyze recruitment trends and data to proactively adjust strategies and improve outcomes.

Client Management:

- Build and maintain strong relationships with clients, serving as the primary point of contact for all recruitment-related queries and service updates.

- Ensure that recruitment services meet client expectations and adjust services as required based on client feedback.

- Present regular performance reports to clients, highlighting recruitment progress, challenges, and success metrics.

- Ensure compliance with all service level agreements (SLAs) and KPIs.

Team Leadership & Development:

- Lead, mentor, and motivate a team of recruiters and talent acquisition professionals to achieve recruitment targets.

- Provide ongoing training and professional development opportunities for the recruitment team.

- Conduct regular performance reviews and provide constructive feedback to team members.

- Foster a positive and high-performance team culture focused on continuous improvement.

Process Improvement & Quality Assurance:

- Monitor and improve recruitment processes, ensuring efficient and effective delivery of services.

- Implement best practices and innovative approaches to sourcing, interviewing, and onboarding candidates.

- Conduct regular audits of recruitment processes and results to ensure compliance with company policies and client requirements.

- Identify areas for continuous process improvement and cost optimization.

Stakeholder Management & Reporting:

- Act as the liaison between internal teams and clients, ensuring effective communication and coordination.

- Oversee the preparation of reports detailing recruitment progress, metrics, and insights for senior leadership and clients.

- Provide strategic advice and guidance to clients on recruitment trends, talent market conditions, and workforce planning.

Budget and Resource Management:

- Manage recruitment budgets, ensuring cost-effective solutions without compromising quality.

- Allocate resources appropriately across recruitment projects and teams to meet client demands.

- Optimize the use of recruitment tools, technology, and platforms to streamline operations.

Compliance & Risk Management:

- Ensure compliance with all relevant recruitment laws, regulations, and industry standards.

- Manage risk and resolve any issues that arise throughout the recruitment process, from candidate sourcing to placement.

Qualifications:

- Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).

- A minimum of 12 years of experience in recruitment, with at least 5 years in a managerial or leadership role.

- Proven track record in managing large-scale recruitment projects and leading recruitment teams.

- Strong understanding of recruitment best practices, tools, and techniques.

- Excellent client relationship management skills with the ability to manage multiple stakeholders.

- Exceptional communication and interpersonal skills.

- Experience with recruitment technologies (ATS, CRM, job boards, etc.) and reporting tools.

- Ability to work under pressure, manage tight deadlines, and drive results.

- Strong problem-solving and decision-making abilities.