Stefanini IT Solutions - Manager - Service Delivery

Position Overview:

The ideal candidate Lead end-to-end management of Remote IT Infrastructure Support and Digital Workplace Services projects, ensuring adherence to scope, timeline, and budget.

Collaborate with cross-functional teams, drive transition initiatives, manage budgets, mitigate risks, and implement best practices.

Foster continuous improvement, evaluate performance, and conduct post-implementation reviews for future optimization.

Responsibilities:

- Lead the end-to-end management of Remote IT Infrastructure Support and Digital Workplace Services projects, from initiation to closure, ensuring adherence to project scope, timeline, and budget constraints.

- Collaborate with cross-functional teams, including IT operations, engineering, support, and vendors, to define project objectives, requirements, and deliverables.

- Develop comprehensive project plans, schedules, and resource allocations, ensuring alignment with business objectives and strategic priorities.

- Drive the transition and transformation initiatives related to remote IT infrastructure support and digital workplace services, including migrations, upgrades, and implementations.

- Establish and maintain effective communication channels with stakeholders, providing regular updates on project progress, risks, and mitigation strategies.

- Manage project budgets, forecasts, and expenditures, identifying opportunities for cost optimization and efficiency improvements.

- Mitigate project risks and issues proactively, implementing corrective actions and contingency plans as necessary to ensure project success.

- Implement project management best practices, methodologies, and tools to streamline processes and improve project delivery efficiency.

- Foster a culture of continuous improvement within the project team, promoting innovation and knowledge sharing.

- Evaluate project performance against established metrics and KPIs, conducting post-implementation reviews to identify lessons learned and areas for improvement.

Qualifications:

- Bachelor's degree in computer science, Information Technology, or related field.

- Master's degree preferred.

- Proven experience (10+ years) in technical project management, with a focus on Remote IT Infrastructure Support and Digital Workplace Services projects.

- Strong understanding of ITIL frameworks and service delivery best practices.

- Demonstrated expertise in leading transition and transformation initiatives, including migrations, upgrades, and implementations.

- Proficiency in project management methodologies such as Agile, Scrum, or Waterfall.

- Excellent communication, leadership, and stakeholder management skills.

- Ability to effectively prioritize and manage multiple projects simultaneously in a dynamic environment.

- PMP, PRINCE2, or equivalent project management certification is a plus.

- Experience working with global teams and managing projects across multiple geographies is desirable.

- Strong analytical and problem-solving abilities, with a keen attention to detail.