State Collection Manager - Flows & Recovery - BFS

State collection manager - Flows & Recovery

Job Title State Collections Manager_ Rural

Function / Department : Rural Department

Head : Rural Risk head

Reporting Manager : National Collections Manager

Purpose of the Job:

- Managing recovery of secured & unsecured loan products within the State for delinquent branches .

- Implement systems in collections - flows & recovery department for meeting audit requirements

- Leading a time of sizeable strength , mentoring and coaching the collections team including periodic trainings

Describe the KPIs against each perspective

Perspective - Key Performance Indicators:

- Business and Financial Management - Calibrate growth in line with current segments

- Improve collection and legal recovery

- Manage cost in line with lower revenues

- Effective segmentation of the portfolio to maximize recoveries

- Monitoring losses within State

- Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes.

- Monitory all collections processes within the state including branch Cash reconciliations

- Effective segmentation of the portfolio to maximize recoveries

- Delivering Business Targets communicated by National Collection Manager

Customer Focus :

- Build strong relationship with customers

- Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes.

People / Team:

- Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams

- Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams

- Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them.

- Focus on retention, development and employee engagement

Process / Quality Improvement :

- Build capability at branch level to improve productivity

- Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them.

- Ensure strong corporate governance, regulatory compliance & adherence to management model

- Lead and Develop Quality initiatives across Risk functions

- Monitory all collections processes within the state including branch Cash reconciliations.

SCOPE & DISCRETION (Span of control):

Total no. of employees supervised with details

Grade O1 to 04 M1 to M3 SM1 to SM3

Nos. 80 3

Total :

Sr. No. Direct Reportees (functional title/role title)

Indicate brief job purpose:

1 Collection Officer On Role Collector for Flows and Recoveries

2 BCI / Hub Incharge Responsible for Branch/HUB Collection

3 ACM Area Collection Managers managing Clusters within the State

- Decision making authority

- Describe the authority permitted to take decisions, and those you are expected to recommend

- Area Decisions taken Decisions recommended

- Resolution TAT

- Process Changes

- Communication

- Self deliverables

- The most important tasks performed on an individual basis without involving subordinates are Sr. No Task performed

1. Effective segmentation of the portfolio to maximize recoveries:

- Monitoring losses within State

- Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes.

- Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams

- Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them

- Monitory all collections processes within the state including branch Cash reconciliations

Other factors relevant to the job:

Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required)

Sr. No Other relevant factors (Required Skills):

1 Demonstrate core company values, including high integrity and ethics

2 Relationship building and customer management skills

3 Ability to comprehend risk inherent to customer business

4 Result/ achievement orientation

5 People management skills

6 Interpersonal skills

7 Multi-tasking & prioritization

8 High resilience, energy and initiative

9 Systematic & Meticulous

10 Well networked in locality with respect to customers / financiers & Association office bearers.

Expertise required/ Domain Knowledge:

No. of years of relevant experience:

- Extensive management experience with minimum 9 years quality experience preferably in assets environment

Any specific specialization/education : Minimum qualification graduate, preferred with additional MBA.