State Collection Manager - Bank

- State Collection Manager typically oversees the collection activities within a specific state or region. Their roles and responsibilities may include:

- Strategy Development: Developing strategies for effective debt collection within the state, aligning with the overall objectives of the bank.

- Team Management: Leading and managing a team of collection agents or officers within the state, ensuring productivity, efficiency, and adherence to policies and regulations.

- Target Setting: Setting collection targets for the state or region based on the overall targets set by the bank, and ensuring that these targets are met or exceeded.

- Training and Development: Providing training and development opportunities to collection staff to enhance their skills in negotiation, communication, and debt recovery techniques.

- Customer Communication: Handling escalated customer issues and complaints related to debt collection activities, and ensuring that customers are treated fairly and respectfully.

- Data Analysis and Reporting: Analyzing collection data to identify trends, patterns, and areas for improvement, and preparing regular reports for management on collection performance within the state.

- Relationship Management: Building and maintaining relationships with internal stakeholders such as branch managers, credit risk officers, and legal advisors, as well as external stakeholders such as debtors and collection agencies.

- Risk Management: Identifying potential risks associated with debt collection activities within the state, and implementing risk mitigation strategies to minimize losses for the bank.