State Collection Head - NBFC

LOCATION: Surat

DESIGNATION: State Collection Head

JOB PURPOSE:

- To manage the Retail Finance Collections portfolio (TW and Auto Loans) for the State assigned.

- To monitor and manage a team of Collection Managers and Collections Officers Efficiency and Productivity.

- To ensure enhancement of Collections and Recovery for their respective Clusters

- To ensure that bucket flows are managed and kept within the targets agreed.

KEY RESPONSIBILITIES:

- To ensure maximum Collections and Recoveries.

- Ensure that all procedures and controls are strictly followed.

- Ensuring that all cases are handed over to the Collections Officers within prescribed time frames and are appropriately implemented.

- Guiding the Collection Managers & officers on specific cases to ensure maximum resolution.

- Ensuring skip and cases requiring legal action have been identified and handed over as per policy

- To ensure close coordination with Legal manager/team to enhance Collections and Recovery efficiency.

- Tracking efficiency & effectiveness of the external agencies on a weekly basis and providing feedback to the agency Collection officers.