StashFin - Recovery Head

- Develop and execute comprehensive recovery plans for delinquent accounts, focusing on timely and efficient resolution.

- Monitor and analyse delinquent accounts to identify patterns and trends, allowing for proactive intervention and mitigation of potential losses.

- Collaborate with internal stakeholders, including risk management, legal, and operations teams, to ensure alignment of recovery efforts with organizational objectives and regulatory requirements.

- Utilize various communication channels to engage with customers, including phone calls, emails, and letters, to negotiate repayment terms and resolve disputes.

- Maintain accurate records of all communication and interactions with customers, documenting payment arrangements and progress towards resolution.

- Evaluate and recommend appropriate collection strategies, considering the financial circumstances and risk profile of each customer.

- Stay updated on industry best practices and regulatory changes related to debt recovery, ensuring compliance with applicable laws and regulations.

- Provide regular reports and updates to management on the status of delinquent accounts and recovery efforts, highlighting key performance indicators and areas for improvement

- Process Improvement