StashFin - Officer/Manager - Collection

Requirements :

- Managing resolution rate for flows and recoveries Pan India.

- Should drive high-quality customer experience in collections and manage escalations.

- Drive team and vendors to produce better results.

- Work closely with the team members to provide constructive real-time/ scheduled feedback.

- Focus on Quality imperatives such as first-time resolution and responsiveness.

- Deadline, detail-oriented and comfortable working in a fast-paced and open/flexible environment

- Strong understanding of control, compliance, and due diligence for the entire collection process.

- 3-5+ year's experience in Collections experience in managing teams/vendor/agency staff.

- Exceptional command of verbal and written communication skills.

- MIS/ Analytical skills - to be able to work on dashboards, reports, etc

- Must be a strategic thinker with networking aptitude and multitasking skills.

- Preferred Industry experience - Bank / NBFC / Fintech handling collections in Personal Loans/unsecured business